Reservation and Cancellation Policies

1. The reservation must be made via fax or email and include the following information:

  1. Group name
  2. Booked activity (ATV single or double, or horses)
  3. Exact number of vehicles or horses (in case of having it, give an approximate number the day before the activity will be taken)
  4. Exact date and hour of the activity
  5. Departure place
  6. Who is signing the contract
  7. Name and sign of the seller that is confirming the activity

2. Group cancellations must be made in advance:

  1. Cancellations made 24 hours from the activity are penalty-free.
  2. Cancellations made 12 hours from the activity will incur a 50% penalty
  3. Cancellations made less than 12 hours from the activity will incur a 100% penalty
  4. Cancellations due to the weather conditions that risk the client’s safety are penalty-free.

3. The clients must arrive 30 to 45 minutes before the tour.

4. ATV’s CABO RACING AND BUGGIES won’t be able to accept cancellations from clients that have booked a group when a second customer intends to book the same date, understanding that ACR&B will give the first customer notice that this policy is taking effect due to the circumstances, as along as the client agrees. If not, ACR&B will confirm the reservation of the second customer, who won’t be able to cancel.